Frequently Asked Questions
How can I get an estimate?
If you would like an estimate, there a 2 options we suggest:
1. Schedule an appointment for us to come out to your house and measure to give you an on-site estimate.
2. Calculate your square footage on your own and with this information, we can give you an estimate over the phone or via email
What is the difference between Quartz and Granite?
Quartz is a man made stone made from Natural Quartz. It is 93% Natural Stone and 7% Resin. Since it is a man made product it has features that differ from granite. Quartz is a stain resistant, scratch resistant product, and it does not need to be sealed. Granite is 100% Natural Stone so it is a porous stone that can absorb liquids. This is why we highly recommend having your granite counters sealed regularly, about every 1-3 years. Both Granite and Quartz are durable countertop options.
Will my countertops come sealed?
All of our natural stone countertops are installed with a sealer, but if you would like additional protection we can install with a 25-year warranty sealer for an additional cost. Please ask your project manager for more info.
How should I clean these countertops?
We recommend a stone-safe cleaner with a sealer in it. These are available at most local hardware stores. Acidic cleaners such as vinegar should never be used on your countertops. A gentle cleaner will work on any stone product. Dawn dish soap and warm water work great, as well!
What are my sink options?
Sublime Custom Stone sells sinks but if you wish to purchase your own sink elsewhere, we will need it at the time of template in order to cut/fabricate the necessary hole.
Do I need to purchase a slab?
Whether you choose material from our yard or a local distributor, Sublime will purchase your slabs. You will pay a square foot price based on the square footage you are using out of the material.
What are the different stone finishes?
Polished: Glossy surface that will reflect light and more greatly emphasize the color and markings of the stone.
Honed: Satin-smooth finish with slight light reflection. Mostly described as a smooth-matte finish.
Leathered/Antiqued: Rough-textured surface
(All of these finishes are sealed the same way as polished.)
Does Sublime do the plumbing work before and after an installation?
No. Sublime is not a licensed plumbing business. The customer is responsible for scheduling the disconnection of the plumbing before installation, and the reconnect of the plumbing 24 hours after the sink has been mounted to the stone by a Sublime professional.
We recommend Mr. Plumber at (210) 940-3677.
How long has Sublime been in business?
Sublime Custom Stone was established in 2003. Shawn, the owner of Sublime, has over 25 years of granite experience and has helped in the training of each installer. We are a family-run business. We are on Facebook, Instagram, Angie’s List, and Houzz where you can find pictures of our work and customer reviews.
What is the thickness of your product?
Sublime works with a variety of materials and thicknesses. Standard thickness is 3CM, which is about 1.25". However, many stone products, especially porcelain and quartz have a range of thicknesses from 12MM up to 3CM. Most porcelain slabs do NOT exceed 2CM thickness, which is about .75".
Do I need to add support on top of my cabinets?
Plywood decking will need to be laid on top of the cabinets if the customer chooses to have a built-up edge. Otherwise, support is only needed below the countertop on a large overhang.
How long does a normal installation take?
Sublime will tear-out and install your countertops in one day. The time frame will depend on how large the job is and the type of tear-out, if required.
Where can I look at material?
We keep stock of remnants here at Sublime. If you are looking for full slabs, we work with any of the distributors here in San Antonio! For more info on some of the local distributors our customers enjoy working with, please click on the tab "Our Products".